Refund & Cancellation Policy
Last updated: June 2026
Travel Hub Solutions processes payments and coordinates services for approved airline, travel, passenger support, ancillary, logistics, transportation, accommodation, and related operational needs.
Refunds and cancellations depend on the type of service provided, the airline or partner authorization, whether the service has already been fulfilled, and the terms associated with the specific transaction.
Some services may involve third-party providers such as hotels, transportation companies, logistics providers, payment processors, airline teams, or airport partners. In those cases, refund availability may depend on the provider's policies, service status, timing, and authorization requirements.
When a refund may be reviewed
- A payment was made in error
- A duplicate payment was processed
- A service was not provided
- A service was cancelled before fulfillment
- An airline or authorized partner requests a transaction review
- The transaction amount or service description requires clarification
When a refund may not be available
- The service has already been completed
- The hotel, transportation, logistics, or related provider has already fulfilled the service
- The charge was authorized and matched the requested service
- The refund request is not supported by the airline, partner, or service records
Requesting a refund or cancellation review
To request a refund or cancellation review, please contact our finance team at [email protected] or +1 305-900-2929.
Please include:
- Passenger name
- Transaction date
- Amount charged
- Service description
- Airline or partner reference, if available
- Receipt or confirmation number, if available
- Reason for the refund or cancellation request
Travel Hub Solutions will review the request and respond based on the available transaction records, service status, and applicable partner or provider information.